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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hello Shelley. Our municipality uses an Operations Management System
called Hansen. We have been running version 7.7 and are in the process of
upgrading to 8.0. It is asset based with the ability to tie work orders costs
to assets, create asset inventories, set pm’s, add photos/video tied to
assets, track customer service requests and many other things. This software is
not just tree software abut can be used for all City assets: sewer, sanitary,
sidewalk, street segments, parks, playgrounds and also trees. Anything you can
define and assign a unique identifier to can be inventoried and associated in
the program to other assets, asset levels etc. The customer service module is
searchable using many fields like name, address, telephone number and provides
a history of calls on any issue or customer depending how it was logged and
searched. Where asset history is important you would retire assets (like trees
removed) rather than delete the asset and create new ones (like replacement
trees) this way there is a record of what trees failed in what locations ….
over and over and … or who has called for the fifteenth time about
that ant hill on the City Blvd </span><span style='font-size:11.0pt;font-family:
Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Strengths: <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Asset driven with tabs for Assets, WO’s, Customer Service,
PM’s etc<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>WO’s creation to track costs for jobs, activities etc<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Work Groups can be created with defined costs attached for fleet,
labour and sundries<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Asset inventory tracking for mapping and reporting etc<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Customer service call tracking with history<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Reportable<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Weakness:<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Our GPS data collection using Trimble equipment and Pathfinder
Office software can’t flow directly into the software but must first be
dropped into Access and a custom tool was created by the vendor to allow this data
to be exported to Hansen. Not sure if version 8 is different. <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hansen doesn’t have any field hardware such as tablets
that can be used on site to log work (like pruning) and then docked for upload …
again I am not sure if v8 will have anything that easy.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Asset driven not operationally driven so it is set up to tell
you how many trees you have (inventory and attributes)and you can set up WO’s
for tree pruning but the link to tell you how much each tree pruned cost you is
not there. Most budget calculations in this system require you to manually
divide the annual cost of a WO (ie: pruning trees) by the number of trees in
the inventory that were pruned (off field notes as we don’t create a new
WO for each tree pruned) and manually do the math. Not a big deal but it could
be better. In Hansen everything is a trade off ~ how much detail do you want to
maintain thought-out the year to provide the numbers that you only need
periodically.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Basically Hansen is a sound program but you need to plan and
think carefully how you set it up because once you have ten thousand assets in
there you do not want to have to change the structure (what is associated to
what) to better suit your needs. Don’t collect anything to a level of
detail you can’t maintain over time or its accuracy and effectiveness as
a tool will be nullified. Hope my ramblings have some value to you. If you
require more info feel free to call me and I will do my best to answer what I
can or put you in touch with our specialist here. Good luck<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Jim Donnelly<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Integrated Pest Management Coordinator<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Parks </span><span lang=EN-CA style='font-size:9.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'>Operations</span><span lang=EN-CA
style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>City of Grande Prairie<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tel: 780-513-5226<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Fax: 780-532-7588<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cell: 780-814-3763 <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA style='font-size:9.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="mailto:jdonnelly@cityofgp.com">jdonnelly@cityofgp.com</a>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
canufnet-bounces@list.web.net [mailto:canufnet-bounces@list.web.net] <b>On
Behalf Of </b>SVescio@thunderbay.ca<br>
<b>Sent:</b> June 2, 2010 4:31 PM<br>
<b>To:</b> canufnet@list.web.net<br>
<b>Subject:</b> [CANUFNET] Software for asset management and work orders<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi,</span> <br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I am on a
committee that is reviewing the software that our city uses for asset
management and work order tracking. Each of us has been given the task of
contacting other municipalities to find out what system they are using and if
they are happy with it. If anyone has a system that they would recommend
or, alternatively not recommend, I sure would appreciate hearing from you.
Thanks.</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Shelley Vescio</span>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>City Forestry</span>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thunder Bay, ON</span>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>(807) 625-2473</span>
<br>
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