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<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif"">The Community Capacity Building Training Program presents:<o:p></o:p></span></i></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:6.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></i></p>
<p align="center" style="margin:0cm;margin-bottom:.0001pt;text-align:center"><b><i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif";text-shadow:auto">Active Listening and Communication Skills<o:p></o:p></span></i></b></p>
<p align="center" style="margin:0cm;margin-bottom:.0001pt;text-align:center"><b><i><span style="font-size:6.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></i></b></p>
<p align="center" style="margin:0cm;margin-bottom:.0001pt;text-align:center"><i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif"">Thursday January 24<sup>th</sup> 2013<o:p></o:p></span></i></p>
<p align="center" style="margin:0cm;margin-bottom:.0001pt;text-align:center"><i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif"">1:00 – 4:00<o:p></o:p></span></i></p>
<p align="center" style="margin:0cm;margin-bottom:.0001pt;text-align:center"><i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif"">at Ron Kolbus Lakeside Centre<o:p></o:p></span></i></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:6.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif"">FOR THOSE PROVIDING HOMELESSNESS SERVICES in Ottawa<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:6.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif""> </span><b><span style="font-family:"Palatino Linotype","serif"">REGISTRATION is REQUIRED<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="font-size:11.0pt;font-family:"Candara","sans-serif";color:#3333FF">to register - please send
<u>your name</u>, <u>agency name</u>, & <u>contact info</u> to: <o:p></o:p></span></i></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:14.0pt;font-family:"Candara","sans-serif";color:#3333FF"><a href="mailto:homelessnessccb@ottawa.ca"><b><i>homelessnessccb@ottawa.ca</i></b></a></span><span style="font-size:14.0pt;font-family:"Century Gothic","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:6.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif"">These program are offered free of charge to employees of non profit service agencies</span></i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif"">who work with those experiencing homelessness.</span></i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif"">Funded by the “Homelessness Partnership Strategy” Government of Canada</span></i></b><span style="font-size:11.0pt;font-family:"Century Gothic","sans-serif""><o:p></o:p></span></p>
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<p style="margin:0cm;margin-bottom:.0001pt"><i><span style="font-size:11.5pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></i></p>
<p style="margin:0cm;margin-bottom:.0001pt"><b><i><span style="font-size:11.0pt;font-family:"Candara","sans-serif"">Active Listening and Communication Skills<o:p></o:p></span></i></b></p>
<p style="margin:0cm;margin-bottom:.0001pt"><i><span style="font-size:11.5pt;font-family:"Candara","sans-serif"">with Arianne Richeson – from The Distress Centre of Ottawa and Region<o:p></o:p></span></i></p>
<p style="margin:0cm;margin-bottom:.0001pt"><i><span style="font-size:11.5pt;font-family:"Candara","sans-serif"">Discover seven key listening skills that can help front<span style="color:#1F497D">
</span>line staff communicate more effectively<span style="color:#1F497D"><o:p></o:p></span></span></i></p>
<p style="margin:0cm;margin-bottom:.0001pt"><i><span style="font-size:11.5pt;font-family:"Candara","sans-serif"">and learn to recognize and understand each client’s diverse needs.<o:p></o:p></span></i></p>
<p style="margin:0cm;margin-bottom:.0001pt"><i><span style="font-size:11.5pt;font-family:"Candara","sans-serif"">Training Outline<span style="color:#1F497D">:<o:p></o:p></span></span></i></p>
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<i><span style="font-size:11.5pt;font-family:"Candara","sans-serif"">a) Why Communicate Actively? <span style="color:#1F497D"><o:p></o:p></span></span></i></p>
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<i><span style="font-size:11.5pt;font-family:"Candara","sans-serif"">b) Characteristics of an Active Listener <o:p></o:p></span></i></p>
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<i><span style="font-size:11.5pt;font-family:"Candara","sans-serif"">c) ‘Group of 7 Listening Skills’ (matching, affirmations, reflecting, open and closed questions, verbal tracking, minimal encouragers and summarizing) <o:p></o:p></span></i></p>
<p style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt">
<i><span style="font-size:11.5pt;font-family:"Candara","sans-serif"">d) Case Studies Scenario Practice<o:p></o:p></span></i></p>
<p style="margin:0cm;margin-bottom:.0001pt"><i><span style="font-size:11.5pt;font-family:"Candara","sans-serif"">These scenarios will be based on situations and challenges that are suggested in advance<o:p></o:p></span></i></p>
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