<div dir="ltr"><div class="gmail_quote">HI, I found this article within a presentation by a CHEO leader in patient engagement and organizational change was presenting to the LHIN. Bill Dare<br><br><u></u>
<div style="direction:ltr;background:#ddd;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:14px;color:#666;text-align:center;margin:0;padding:0">
<table border="0" cellspacing="0" cellpadding="0" bgcolor="#DDDDDD" style="width:100%;background:#dddddd">
<tbody><tr>
<td>
<span style="display:none!important">
Bill Dare posted: "Glen and team in an article from the British Medical Journal "argues" ...
...patients can and should take a more direct and ongoing role in identifying, implementing, and evaluating improvements to healthcare services. We discuss examples of projects i" </span>
<table border="0" cellspacing="0" cellpadding="0" align="center" style="width:100%;padding:10px">
<tbody><tr>
<td>
<table width="100%" border="0" cellspacing="0" cellpadding="0" align="center" style="width:100%;padding-bottom:10px">
<tbody><tr>
<td align="center" style="color:#555!important;font-size:10px">Respond to this post by replying above this line</td>
</tr>
</tbody></table>
<div style="direction:ltr;max-width:600px;margin:0 auto;overflow:hidden">
<table border="0" cellspacing="0" cellpadding="0" bgcolor="#ffffff" style="width:100%;background-color:#fff;text-align:left;max-width:1024px;min-width:320px;margin:0 auto">
<tbody><tr>
<td>
<table border="0" cellspacing="0" cellpadding="0" height="8" background="http:///s.wordpress.com/i/emails/stripes.gif" style="width:100%;background-image:url(https://ci3.googleusercontent.com/proxy/HYk16VwLfAiz2MQh40f9cK87ws4KnlfO-fSpsQ4qEfcrUYD1Ua5XSt_DJU90ik4u-pdo4gd1DJADKCiYQNh0R5bp=s0-d-e1-ft#http:///s.wordpress.com/i/emails/stripes.gif);background-repeat:repeat-x;background-color:#43a4d0;height:8px">
<tbody><tr>
<td></td>
</tr>
</tbody></table>
<table border="0" cellspacing="0" cellpadding="0" style="width:100%;color:#08c;font-size:1.6em;background-color:#efefef;border-bottom:1px solid #ddd;margin:0;padding:0">
<tbody><tr>
<td>
<h2 style="margin:.4em 0 .3em;font-size:1.8em;font-size:16px!important;line-height:1;font-weight:400;color:#464646;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;margin:5px 20px!important;padding:0">
New post on <strong>Social & Health Practice Ottawa</strong> </h2>
</td>
<td style="text-align:right">
<img border="0" src="http://s0.wp.com/i/emails/blavatar.png" alt="" width="32" height="32" style="vertical-align:middle;margin:5px 20px 5px 0;vertical-align:middle">
</td>
</tr>
</tbody></table>
<table style="width:100%" border="0" cellspacing="0" cellpadding="20" bgcolor="#ffffff">
<tbody><tr>
<td>
<table style="width:100%" border="0" cellspacing="0" cellpadding="0">
<tbody><tr>
<td valign="top">
<table style="width:100%" border="0" cellspacing="0" cellpadding="0">
<tbody><tr>
<td style="width:60px!important;white-space:nowrap;vertical-align:top">
<a href="https://socialhealthpracticeottawa.wordpress.com/author/socialhealthpracticeottawa/" style="text-decoration:underline;color:#2585b2;display:block;margin-right:10px" target="_blank"><img border="0" alt="" src="http://1.gravatar.com/avatar/dd7eb6ebd56695c90db9269575b542ca?s=50&d=identicon&r=G" height="50" width="50"></a>
</td>
<td>
<h2 style="margin:.4em 0 .3em;font-size:1.8em;font-size:1.6em;color:#555;margin:0;font-size:20px"><a href="https://socialhealthpracticeottawa.wordpress.com/2015/12/05/workers-and-leaders-can-often-best-find-the-gaps-that-matter-by-listening-very-carefully-to-the-people-they-serve-patients-and-families/" style="text-decoration:underline;color:#2585b2;text-decoration:none!important" target="_blank">“….workers and leaders can often best find the gaps that matter by listening very carefully to the people they serve: patients and families.”</a></h2>
<span style="color:#888">by <a href="https://socialhealthpracticeottawa.wordpress.com/author/socialhealthpracticeottawa/" style="text-decoration:underline;color:#2585b2;color:#888!important" target="_blank">Bill Dare</a> </span>
</td>
</tr>
</tbody></table>
<div style="direction:ltr;margin-top:1em;max-width:560px">
<p style="direction:ltr;font-size:14px;line-height:1.4em;color:#444;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;margin:0 0 1em">Glen Robert and team members in an article from the British Medical Journal "argues" ...</p>
<blockquote style="font-family:Times,serif;font-size:1.1em;font-style:italic;color:#878787;border-left:3px solid #ccc;padding-left:1em;margin:1em 1em 1em 2em"><p style="direction:ltr;font-size:14px;line-height:1.4em;color:#444;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;margin:0 0 1em">...patients can and should take a more direct and ongoing role in identifying, implementing, and evaluating improvements to healthcare services. We discuss examples of projects in which patients and staff have worked together and suggest that codesign methods have the potential to make patient centred services a reality.<a style="text-decoration:underline;color:#2585b2" title="" href="http://www.bmj.com/content/350/bmj.g7714.full.pdf+html#ref-5" rel="#ref-5~.ref-cit" target="_blank">5</a> <a style="text-decoration:underline;color:#2585b2" title="" href="http://www.bmj.com/content/350/bmj.g7714.full.pdf+html#ref-6" rel="#ref-6~.ref-cit" target="_blank">6</a> <a style="text-decoration:underline;color:#2585b2" href="http://www.bmj.com/content/350/bmj.g7714.full.pdf+html" target="_blank">http://www.bmj.com/content/350/bmj.g7714.full.pdf+html</a></p>
</blockquote>
<p style="direction:ltr;font-size:14px;line-height:1.4em;color:#444;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;margin:0 0 1em"><img border="0" style="max-width:100%;min-height:auto;margin-bottom:12px" src="http://static.www.bmj.com/content/bmj/350/bmj.g7714/F1.medium.gif" alt="Figure1"></p>
<p style="direction:ltr;font-size:14px;line-height:1.4em;color:#444;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;margin:0 0 1em">I find the researchers focus on both separation and then bringing together both patients and front line workers that go into working groups an inspired approach to be able to cooperate with organizational leadership.</p>
<p style="direction:ltr;font-size:14px;line-height:1.4em;color:#444;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;margin:0 0 1em">Got to say the graphic is <strong><span style="color:#00ffff">rather fun too!</span></strong></p>
<div style="direction:ltr;clear:both"></div> </div>
<div style="direction:ltr;color:#999;font-size:.9em;margin-top:4px;line-height:160%;padding:15px 0 15px;border-top:1px solid #eee;border-bottom:1px solid #eee;overflow:hidden">
<strong><a style="text-decoration:underline;color:#2585b2" href="https://socialhealthpracticeottawa.wordpress.com/author/socialhealthpracticeottawa/" target="_blank">Bill Dare</a></strong> | December 5, 2015 at 9:09 pm | Categories: <a style="text-decoration:underline;color:#2585b2" href="https://socialhealthpracticeottawa.wordpress.com/?cat=18422016" target="_blank">Healthy Organizations</a>, <a style="text-decoration:underline;color:#2585b2" href="https://socialhealthpracticeottawa.wordpress.com/?cat=1" target="_blank">Uncategorized</a>
| URL: <a style="text-decoration:underline;color:#2585b2" href="http://wp.me/pI0h2-a1" target="_blank">http://wp.me/pI0h2-a1</a> </div>
<p style="direction:ltr;font-size:14px;line-height:1.4em;color:#444;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;margin:0 0 1em;font-size:14px;color:#666;padding:0;width:auto;padding-top:1em;padding-bottom:0em;margin-bottom:0;margin-left:0;padding-left:0">
</p><table border="0" cellspacing="0" cellpadding="0" style="width:100%;width:auto">
<tbody><tr>
<td style="width:10px"><a href="https://socialhealthpracticeottawa.wordpress.com/2015/12/05/workers-and-leaders-can-often-best-find-the-gaps-that-matter-by-listening-very-carefully-to-the-people-they-serve-patients-and-families/#respond" style="text-decoration:underline;color:#2585b2;border-radius:10em;border:1px solid #11729e;text-decoration:none;color:#fff;background-color:#2585b2;padding:5px 15px;font-size:16px;line-height:1.4em;font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-weight:normal;margin-left:0;white-space:nowrap" target="_blank">Comment</a></td>
<td> <a href="https://socialhealthpracticeottawa.wordpress.com/2015/12/05/workers-and-leaders-can-often-best-find-the-gaps-that-matter-by-listening-very-carefully-to-the-people-they-serve-patients-and-families/#comments" style="text-decoration:underline;color:#2585b2;text-decoration:underline" target="_blank">See all comments</a></td>
<td> <a style="text-decoration:underline;color:#2585b2" href="https://socialhealthpracticeottawa.wordpress.com/2015/12/05/workers-and-leaders-can-often-best-find-the-gaps-that-matter-by-listening-very-carefully-to-the-people-they-serve-patients-and-families/?like_actor=10795109&like_hmac=ec639fea1c9e6f59602683a304bac294&postid=621&like=1&source=sub_email" target="_blank">Like</a></td>
</tr>
</tbody></table>
<p></p>
</td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
<table border="0" cellspacing="0" cellpadding="20" bgcolor="#efefef" style="width:100%;background-color:#efefef;text-align:left;border-top:1px solid #ddd">
<tbody><tr>
<td style="border-top:1px solid #f3f3f3;color:#888;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:14px;background:#efefef">
<p style="direction:ltr;font-size:14px;line-height:1.4em;color:#444;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;margin:0 0 1em;font-size:12px;line-height:1.4em;margin:0px 0px 10px 0px">
<a style="text-decoration:underline;color:#2585b2" href="https://subscribe.wordpress.com/?key=e51239bdd9c557ae110a6095a6392cdf&email=bill.dare%40gmail.com&b=aLSVZ54kf%7E%5DF%26p09l%2BzZOqNW%26CBjnpe1J%3Ft292-HnoNU%5Bt1Z" target="_blank">Unsubscribe</a> to no longer receive posts from Social & Health Practice Ottawa.<br>
Change your email settings at <a style="text-decoration:underline;color:#2585b2" href="https://subscribe.wordpress.com/?key=e51239bdd9c557ae110a6095a6392cdf&email=bill.dare%40gmail.com" target="_blank">Manage Subscriptions</a>. </p>
<p style="direction:ltr;font-size:14px;line-height:1.4em;color:#444;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;margin:0 0 1em;font-size:12px;line-height:1.4em;margin:0px 0px 0px 0px">
<strong>Trouble clicking?</strong> Copy and paste this URL into your browser: <br>
<a style="text-decoration:underline;color:#2585b2" href="https://socialhealthpracticeottawa.wordpress.com/2015/12/05/workers-and-leaders-can-often-best-find-the-gaps-that-matter-by-listening-very-carefully-to-the-people-they-serve-patients-and-families/" target="_blank">https://socialhealthpracticeottawa.wordpress.com/2015/12/05/workers-and-leaders-can-often-best-find-the-gaps-that-matter-by-listening-very-carefully-to-the-people-they-serve-patients-and-families/</a>
</p>
</td>
</tr>
</tbody></table>
</td>
</tr>
</tbody></table>
<table border="0" cellspacing="0" cellpadding="0" height="3" background="http:///s.wordpress.com/i/emails/stripes.gif" style="width:100%;background-image:url(https://ci4.googleusercontent.com/proxy/JIHX4GezYXGnKizvkzStNW7awp7NoFX6h7tmMdSNg1ZFjWFPDEminceGC_k31RcxOWogKeXEyymZIqoAnG9uaNM=s0-d-e1-ft#http://s.wordpress.com/i/emails/stripes.gif);background-repeat:repeat-x;background-color:#43a4d0;height:3px">
<tbody><tr>
<td></td>
</tr>
</tbody></table>
</div>
</td>
</tr>
</tbody></table>
<table width="100%" border="0" cellspacing="0" cellpadding="0" align="center" style="width:100%;padding-bottom:2em;color:#555;font-size:12px;height:18px;text-align:center;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif">
<tbody><tr>
<td align="center">
<a href="http://wordpress.com" style="text-decoration:underline;color:#2585b2;font-size:14px;color:#555!important;text-decoration:none;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:#555!important;font-size:14px;text-decoration:none" target="_blank">Thanks for flying with <img border="0" src="http://s.wordpress.com/i/emails/wp-footericon.png" alt="" style="vertical-align:middle" width="16" height="17"> WordPress.com</a> </td>
</tr>
</tbody></table>
<br>
</td>
</tr>
</tbody></table>
<img alt="" border="0" src="http://pixel.wp.com/b.gif?blog=10487488&post=621&subd=socialhealthpracticeottawa&ref=&email=1&email_o=wpcom&host=socialhealthpracticeottawa.wordpress.com" width="1" height="1"></div>
</div><br></div>