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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>please remove this email address from your mailing list – many thanks!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>julie@the-well.ca<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> homeles_ot-l [mailto:homeles_ot-l-bounces@list.web.net] <b>On Behalf Of </b>Bill Dare<br><b>Sent:</b> Tuesday, June 7, 2016 3:54 PM<br><b>To:</b> homeles_ot-l@list.web.net<br><b>Cc:</b> Jonathan.Hyslop@theroyal.ca<br><b>Subject:</b> [homeles_ot-l] Fwd: FW: 2016 Office of the Public Guardian and Trustee Customer Service Satisfaction Survey<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>This seems to be a very useful survey, especially as discussion on implementation reforms <a href="http://www.lco-cdo.org/en/capacity-guardianship" target="_blank">http://www.lco-cdo.org/en/capacity-guardianship</a> occurring with the Ontario Law Reform Commission at the same time.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thanks to Johathan Hyslop for passing it on.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Bill Dare</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> JUS-G-FJS-PGT-Generic Mailbox [<a href="mailto:OPGT_Mail@ontario.ca" target="_blank">mailto:OPGT_Mail@ontario.ca</a>] <br><b>Sent:</b> May-25-16 11:08 AM<br><b>To:</b> Jonathan Hyslop<br><b>Subject:</b> 2016 Office of the Public Guardian and Trustee Customer Service Satisfaction Survey</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=557 style='width:5.8in;border-collapse:collapse'><tr style='height:109.0pt'><td width=216 valign=top style='width:2.25in;padding:0in 5.4pt 0in 5.4pt;height:109.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;text-indent:6.1pt'><b><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Ministry of the Attorney General</span></b><o:p></o:p></p><p class=MsoNormal style='margin-top:5.0pt;mso-margin-bottom-alt:auto;line-height:10.0pt'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Office of the Public Guardian and Trustee</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Toronto Regional Office</span><o:p></o:p></p><p class=MsoNormal style='margin-top:5.0pt;mso-margin-bottom-alt:auto;line-height:10.0pt'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>595 Bay Street, Suite 800</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Toronto, ON M5G 2M6</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Tel: <a href="tel:%28416%29%20314-2791" target="_blank">(416) 314-2791</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif;letter-spacing:-.2pt'>Fax: </span><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'><a href="tel:%28416%29%20326-1366" target="_blank">(416) 326-1366</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Toll Free: <a href="tel:%28800%29%20366-0335" target="_blank">(800) 366-0335</a></span><o:p></o:p></p></td><td width=240 valign=top style='width:2.5in;padding:0in 5.4pt 0in 5.4pt;height:109.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:.7pt'><b><span lang=FR-CA style='font-size:8.0pt;font-family:"Arial",sans-serif'>Ministère du Procureur général</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:.7pt;line-height:10.0pt'><span lang=FR-CA style='font-size:8.0pt;font-family:"Arial",sans-serif'>Bureau du Tuteur et curateur public</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span lang=FR-CA style='font-size:8.0pt;font-family:"Arial",sans-serif'>Bureau régional de Toronto</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:.7pt;line-height:10.0pt'><span lang=FR-CA style='font-size:8.0pt;font-family:"Arial",sans-serif'>595, rue Bay, Bureau 800</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Toronto, ON M5G 2M6</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Tél. : <a href="tel:%28416%29%20314-2791" target="_blank">(416) 314-2791</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Téléc. : <a href="tel:%28416%29%20326-1366" target="_blank">(416) 326-1366</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span lang=EN-GB style='font-size:8.0pt;font-family:"Arial",sans-serif'>Sans Frais: <a href="tel:%28800%29%20366-0335" target="_blank">(800) 366-0335</a></span><o:p></o:p></p></td><td width=240 valign=top style='width:2.5in;padding:0in 5.4pt 0in 5.4pt;height:109.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img border=0 width=225 height=83 style='width:2.3437in;height:.8645in' id="_x0000_i1025" src="cid:image001.jpg@01D1C0D9.8DC46670" alt="New Logo"><o:p></o:p></p></td></tr></table><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:right'><span lang=EN style='font-family:"Arial",sans-serif;color:#333333'>May 25, 2016</span><o:p></o:p></p><h3><span lang=EN-US style='font-family:"Arial",sans-serif'> </span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;font-weight:normal'>RE: 2016 OPGT Customer Service Satisfaction Survey</span><o:p></o:p></h3><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-US style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><i><span lang=FR-CA style='font-family:"Arial",sans-serif'>La version</span></i><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><i><span lang=FR style='font-family:"Arial",sans-serif'>Française de cette lettre se trouve ci-dessous avec l’hyperlien pour le sondage en Français.</span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'>Dear Stakeholder</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'>The Office of the Public Guardian and Trustee (OPGT) has the profound obligation to look after the best interest of the most vulnerable individuals in Ontario. Our ability to provide high quality customer service is a result of collaborative efforts and staff dedication. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'>The OPGT values the opinions of our customers. We are committed to achieve service delivery excellence by working collaboratively with our partners to meet the needs of clients and better understand expectations regarding the quality of services. We are interested in continuously improving service delivery systems in part through customer feedback. As a result, we will be inviting you to participate in the <i>2016 Customer Service Satisfaction Survey </i>that will be conducted by the Client Services Branch.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'>The <i>Survey</i> is intended to assist in informed decision-making and help ensure that the Client Service Representatives are efficiently and effectively serving all clients. It is an anonymous questionnaire designed to collect your views and perspectives on delivery of our services.<i> </i></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'>Your organization has been identified as a key stakeholder in delivering services to and for OPGT clients. We are aware that many agencies have various sites, divisions, units, programs and their staff (e.g., social workers, psychologists, other clinicians, doctors, nurses, managers, support staff, etc.) collaborate with the OPGT staff in different ways and for different reasons. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'>We are hoping that your organization will identify all relevant staff who can contribute to the improvement of our services by sharing their views and experience in working with the OPGT staff to ensure the needs of our clients are being met. Each perspective is important to us to drive better results and improve how we conduct business in the process of service delivery. We would like to learn from you on how we can improve services!</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'>Participation is voluntary. Your answers will be completely confidential.<span style='color:black'> Your responses to the survey will be combined with our clients` responses to identify good practices, area needing improvement and to generally help us improve our services. </span>To complete the survey online, please ask your staff to go to the link below<span style='color:black'> click right on the mouse and select “Open Hyperlink”.</span> Please only complete one survey in your preferred language.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'>The survey should take approximately 20 minutes to complete.<span style='color:black'> The survey will be AVAILABLE online effective <b>May 25, 2016</b> until <b>June 24, 2016</b> at</span></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB><a href="https://www.surveymonkey.com/r/2016-OPGT-Stakeholder-Survey" target="_blank"><span style='font-family:"Arial",sans-serif'>https://www.surveymonkey.com/r/2016-OPGT-Stakeholder-Survey</span></a></span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Your prompt contribution will inform our service quality improvement efforts to better address the needs </span><span lang=EN-GB style='font-family:"Arial",sans-serif'>of the most vulnerable people in Ontario<span style='color:black'>. </span>Should you require more information about the 2016 Customer Service Satisfaction Survey, please contact our Client Services Branch at </span><span lang=EN-GB><a href="mailto:OPGT_Mail@ontario.ca" target="_blank"><span style='font-family:"Arial",sans-serif'>OPGT_Mail@ontario.ca</span></a></span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB style='font-family:"Arial",sans-serif'>Thank you very much for your cooperation and continuous support.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-family:"Arial",sans-serif'>Yours truly,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:150%'><img border=0 width=312 height=141 style='width:3.25in;height:1.4687in' id="_x0000_i1026" src="cid:image002.png@01D1C0D9.8DC46670" alt="Kens signature1"><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'>Kenneth R Goodman</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'>Public Guardian & Trustee for Ontario</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=557 style='width:5.8in;border-collapse:collapse'><tr style='height:109.0pt'><td width=216 valign=top style='width:2.25in;padding:0in 5.4pt 0in 5.4pt;height:109.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;text-indent:6.1pt'><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>Ministry of the Attorney General</span></b><o:p></o:p></p><p class=MsoNormal style='margin-top:5.0pt;mso-margin-bottom-alt:auto;line-height:10.0pt'><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>Office of the Public Guardian and Trustee</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>Toronto Regional Office</span><o:p></o:p></p><p class=MsoNormal style='margin-top:5.0pt;mso-margin-bottom-alt:auto;line-height:10.0pt'><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>595 Bay Street, Suite 800</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=ES style='font-size:8.0pt;font-family:"Arial",sans-serif'>Toronto, Ontario M5G 2M6</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=ES style='font-size:8.0pt;font-family:"Arial",sans-serif'>Tel.: <a href="tel:416%20314-2791" target="_blank">416 314-2791</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR style='font-size:8.0pt;font-family:"Arial",sans-serif'>Fax: <a href="tel:416%20326-1366" target="_blank">416 326-1366</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR style='font-size:8.0pt;font-family:"Arial",sans-serif'>Toll Free: <a href="tel:1%20800%20366-0335" target="_blank">1 800 366-0335</a></span><o:p></o:p></p></td><td width=240 valign=top style='width:2.5in;padding:0in 5.4pt 0in 5.4pt;height:109.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:.7pt'><b><span lang=FR style='font-size:8.0pt;font-family:"Arial",sans-serif'>Ministère du Procureur général</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:.7pt;line-height:10.0pt'><span lang=FR style='font-size:8.0pt;font-family:"Arial",sans-serif'>Bureau du tuteur et curateur public</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span lang=FR style='font-size:8.0pt;font-family:"Arial",sans-serif'>Bureau régional de Toronto</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:.7pt;line-height:10.0pt'><span lang=FR-CA style='font-size:8.0pt;font-family:"Arial",sans-serif'>595, rue Bay, bureau 800</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>Toronto (Ontario) M5G 2M6</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span style='font-size:8.0pt;font-family:"Arial",sans-serif'>Tél. : <a href="tel:416%20314-2791" target="_blank">416 314-2791</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span lang=FR style='font-size:8.0pt;font-family:"Arial",sans-serif'>Téléc. : <a href="tel:416%20326-1366" target="_blank">416 326-1366</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.7pt'><span lang=FR style='font-size:8.0pt;font-family:"Arial",sans-serif'>Sans frais: <a href="tel:1%20800%20366-0335" target="_blank">1 800 366-0335</a></span><o:p></o:p></p></td><td width=240 valign=top style='width:2.5in;padding:0in 5.4pt 0in 5.4pt;height:109.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><img border=0 width=225 height=83 style='width:2.3437in;height:.8645in' id="_x0000_i1027" src="cid:image001.jpg@01D1C0D9.8DC46670" alt="New Logo"><o:p></o:p></p></td></tr></table><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:right'><span lang=FR style='font-family:"Arial",sans-serif;color:#333333'>Le 25 mai 2016</span><o:p></o:p></p><h3><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></h3><h3><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></h3><h3><span lang=FR style='font-family:"Arial",sans-serif'>Objet : Sondage de 2016 du BTCP sur la satisfaction des clients</span><o:p></o:p></h3><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><i><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><i><span style='font-family:"Arial",sans-serif'>The English version of this letter can be found above with the link to the survey in English.</span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif'>Madame, <br>Monsieur,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif'>Le Bureau du tuteur et curateur public (BTCP) a l'importante obligation de veiller à l'intérêt supérieur des personnes vulnérables en Ontario. C’est grâce à un travail collaboratif et au dévouement de notre personnel que nous pouvons offrir un service à la clientèle de haute qualité. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif'>Le BTCP accorde beaucoup d'importance aux opinions de ses clients. Nous tenons à assurer une prestation de services de haut calibre en travaillant en collaboration avec nos partenaires pour répondre aux besoins des clients et pour mieux comprendre les attentes en ce qui concerne la qualité des services. Il est également important pour nous de continuellement améliorer les systèmes que nous utilisons pour fournir nos services en recueillant les commentaires de nos clients, entre autres. C’est pourquoi nous vous invitons à participer au <i>Sondage de 2016 sur la satisfaction des clients</i> qui sera réalisé par la Direction des services à la clientèle.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif'>Le Sondage nous aidera à prendre des décisions éclairées et à nous assurer que les préposés aux services à la clientèle servent tous les clients de façon efficiente et efficace. Le questionnaire est anonyme et a été conçu pour recueillir vos points de vue et opinions sur notre prestation de services.<i> </i></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif'>Votre organisme est considéré comme un intervenant important en ce qui concerne la prestation de services aux clients du BTCP et pour les clients du BTCP. Nous réalisons que, dans de nombreux organismes, divers bureaux, programmes et membres du personnel (p. ex. travailleurs sociaux, psychologues, autres cliniciens, médecins, personnel infirmier, gestionnaires, personnel de soutien, etc.) et diverses divisions et unités collaborent avec le personnel du BTCP de diverses façons et pour différentes raisons. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif'>Nous espérons que votre organisme distribuera ce sondage à tous les membres de votre équipe qui pourraient contribuer à l'amélioration de nos services en nous faisant part de leurs opinions et de leur expérience de travail avec le personnel du BTCP afin que nous puissions bien répondre aux besoins de nos clients. Tous les points de vue sont importants pour nous et nous permettront d'améliorer nos résultats et notre prestation de services. Aidez-nous à améliorer nos services en nous faisant part de vos commentaires!</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif'>La participation est volontaire et vos réponses seront complètement confidentielles.<span style='color:black'> Vos réponses au sondage seront combinées aux réponses de nos clients afin de faire ressortir les pratiques exemplaires et les points à améliorer, et nous aider à améliorer nos services en général. </span>Pour répondre au sondage en ligne, veuillez demander à votre personnel de cliquer sur le lien fourni ci-dessous avec le bouton droit de la souris, puis de cliquer sur « Ouvrir l'hyperlien ». S'il vous plaît complétez seulement un sondage dans votre langue préférée.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif'>Il faut environ 20 minutes pour remplir le sondage.<span style='color:black'> Le sondage sera EN LIGNE du <b>25 mai 2016</b> au <b>24 juin 2016</b> à l’adresse suivante :</span></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=EN-GB><a href="https://www.surveymonkey.com/r/2016_BTCP_SONDAGE_ALINTENTION_DESINTERVENANTS" target="_blank"><span lang=FR-CA style='font-family:"Arial",sans-serif'>https://www.surveymonkey.com/r/2016_BTCP_SONDAGE_ALINTENTION_DESINTERVENANTS</span></a></span><span lang=FR-CA style='font-family:"Arial",sans-serif'>.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA style='font-family:"Arial",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif;color:black'>En répondant rapidement au sondage, vous nous aiderez à mieux orienter nos efforts pour améliorer la qualité de nos services et donc à mieux </span><span lang=FR style='font-family:"Arial",sans-serif'>répondre aux besoins des personnes vulnérables en Ontario<span style='color:black'>. Si vous avez des</span> questions sur le Sondage de 2016 sur la satisfaction des clients, veuillez communiquer avec la Direction des services à la clientèle au </span><span lang=EN-GB><a href="mailto:OPGT_Mail@ontario.ca" target="_blank"><span lang=FR-CA style='font-family:"Arial",sans-serif'>OPGT_Mail@ontario.ca</span></a></span><span lang=FR style='font-family:"Arial",sans-serif'>.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR style='font-family:"Arial",sans-serif'>Je vous remercie sincèrement de votre coopération et de votre soutien continu.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR style='font-family:"Arial",sans-serif'>Veuillez agréer, Madame, Monsieur, l’expression de mes sentiments les meilleurs.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR style='font-family:"Arial",sans-serif'>Le tuteur et curateur public de l'Ontario,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><span lang=FR-CA> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify'><img border=0 width=312 height=141 style='width:3.25in;height:1.4687in' id="_x0000_i1028" src="cid:image002.png@01D1C0D9.8DC46670" alt="Kens signature1"><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR style='font-family:"Arial",sans-serif'>Kenneth R Goodman</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR-CA> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR-CA style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB> </span><o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>