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<h1 align="center" style="text-align:center;page-break-after:auto;background:black;mso-element:frame;mso-element-frame-hspace:9.0pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:page;mso-element-left:73.55pt;mso-element-top:-8.35pt;mso-height-rule:exactly">
<span lang="EN-US" style="font-size:9.0pt;font-family:"Book Antiqua","serif""><o:p><span style="text-decoration:none"> </span></o:p></span></h1>
<h1 align="center" style="text-align:center;page-break-after:auto;background:black;mso-element:frame;mso-element-frame-hspace:9.0pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:page;mso-element-left:73.55pt;mso-element-top:-8.35pt;mso-height-rule:exactly">
<span lang="EN-US" style="font-size:24.0pt;font-family:"Arial","sans-serif";text-decoration:none">JOB POSTING
<o:p></o:p></span></h1>
<p class="MsoNormal" style="background:black;mso-element:frame;mso-element-frame-hspace:9.0pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:page;mso-element-left:73.55pt;mso-element-top:-8.35pt;mso-height-rule:exactly">
<span style="font-size:12.0pt;font-family:"Book Antiqua","serif""><o:p> </o:p></span></p>
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<p class="MsoTitle" style="text-align:justify"><span lang="FR" style="font-family:"Arial","sans-serif";text-decoration:none"><o:p> </o:p></span></p>
<p class="MsoTitle" style="text-align:justify"><span lang="FR" style="font-family:"Arial","sans-serif";text-decoration:none">
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:16.0pt;font-family:"Arial","sans-serif"">PROGRAM MANAGER, TRANSITIONAL SHELTER SERVICES</span><span lang="EN-GB" style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Shepherds of Good Hope is a non-profit charitable organization in Ottawa that
<span style="color:black">empowers those most in need in the community with innovative, specialized programs, partnerships and services. This is achieved by creating a sense of
<i>community for all through acceptance, compassion and care</i>.<span class="apple-converted-space"> </span></span></span><span class="apple-converted-space"><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span class="apple-converted-space"><span style="font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:#E0E0E0"><b><span style="font-family:"Arial","sans-serif"">Job Summary</span></b><b><span lang="EN-US" style="font-family:"Arial","sans-serif""><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">We are seeking an experienced and professional leader in social services to become a member of our Management Team. The successful candidate will work collaboratively to manage and develop
our men’s and women’s emergency shelter programs. Reporting to the Senior Manager, the Program Manager is responsible for maintaining a high level of service for our clients, a safe workplace for our employees and volunteers, and strong community partnerships,
as well as exploring innovative solutions to meet our strategic priorities.</span><span lang="EN-US" style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:#E0E0E0"><b><span style="font-family:"Arial","sans-serif"">Duties and Responsibilities<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Work with services and management team to ensure program and client needs are being addressed on an ongoing basis.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Staff, assistant manager and coordinator engagement, including hiring, training, mentorship and performance management, in conjunction with human resources and union<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Program development, including identifying gaps in service and developing new initiatives and partnerships<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Review and implement policies and procedures<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Stakeholder engagement<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Public relations, including tours and speaking on behalf of programs<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Support with scheduling, both in advance and to fill immediate gaps<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Complete payroll reconciliation to ensure accurate and timely pay for employees<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Ensure probationary and annual evaluations are completed for all employees in programs. Utilize Halogen performance management system for non-unionized direct reports.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Work with management team to develop consistent tools to streamline processes and create stats, measurable and reports.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l2 level1 lfo1;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Ensure program is adhering to budgetary limitations by reviewing monthly statements of revenue and expenses and responding to significant variances.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:-28.9pt;text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l1 level1 lfo2;text-autospace:none">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Anticipate and mitigate program risks to staff and clients, including health and safety issues, policies and procedures, etc.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-28.9pt;mso-list:l1 level1 lfo2;text-autospace:none">
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</span></span></span><![endif]><span style="font-family:"Arial","sans-serif"">Client engagement, including supporting client service team in coordinating and communicating case plans for clients, and adding/ removing clients from Management Approval and No
Access Lists as needed.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:#E0E0E0"><b><span style="font-family:"Arial","sans-serif"">Experience and Qualifications<o:p></o:p></span></b></p>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3;text-autospace:none"><span style="font-family:"Arial","sans-serif"">Post-secondary education in social sciences preferred<o:p></o:p></span></li></ul>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3;text-autospace:none"><span style="font-family:"Arial","sans-serif"">Minimum 1 year management experience preferred, experience in a unionized environment an asset<o:p></o:p></span></li></ul>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3;text-autospace:none"><span style="font-family:"Arial","sans-serif"">Superior interpersonal and communication skills (written and oral); able to present with confidence, develop collaborative relationships
and engage and motivate a diverse staffing team<o:p></o:p></span></li></ul>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3;text-autospace:none"><span style="font-family:"Arial","sans-serif"">Excellent moral character with a high value on integrity and ethics<o:p></o:p></span></li></ul>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3;text-autospace:none"><span style="font-family:"Arial","sans-serif"">Experience working in a diverse workplace and sensitive to issues that may arise from cross cultural communications; able to promote a positive
and inclusive work environment<o:p></o:p></span></li></ul>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3;text-autospace:none"><span style="font-family:"Arial","sans-serif"">Excellent time management, prioritization and resiliency skills<o:p></o:p></span></li></ul>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo3;text-autospace:none"><span style="font-family:"Arial","sans-serif"">Bilingualism is an asset<o:p></o:p></span></li></ul>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-family:"Arial","sans-serif"">Please note, Shepherds of Good Hope offers a competitive benefits package, an RRSP matching program, and an Employee & Family Assistance Program.</span></b><b><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
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</v:shapetype><v:shape id="_x0000_s1026" type="#_x0000_t75" alt="To Apply: Interested candidates must send in a resume with a covering letter by October 6, 2016.
Please quote ‘Program Manager’ on the email subject line and send to: hrrecruitment@shepherdsofgoodhope.com
We thank all applicants for their interest; however only those selected for an interview will be contacted. Shepherds of Good Hope is committed to being responsive to the diverse needs of our clients, residents, employees and volunteers, including those with disabilities. Please inform us if you require accommodation through the hiring process and we will make every effort to meet your needs.
" href="mailto:hrrecruitment@shepherdsofgoodhope.com" style='position:absolute;left:0;text-align:left;margin-left:-2.25pt;margin-top:16.3pt;width:492pt;height:126pt;z-index:251658240;visibility:visible;mso-width-percent:0;mso-height-percent:0;mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9pt;mso-wrap-distance-bottom:0;mso-position-horizontal:absolute;mso-position-horizontal-relative:text;mso-position-vertical:absolute;mso-position-vertical-relative:text;mso-width-percent:0;mso-height-percent:0;mso-width-relative:page;mso-height-relative:page'>
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</v:shape><![endif]--><![if !vml]><a href="mailto:hrrecruitment@shepherdsofgoodhope.com"><img border="0" width="656" height="168" src="cid:image002.png@01D21A6C.131662B0" align="left" hspace="12" alt="To Apply: Interested candidates must send in a resume with a covering letter by October 6, 2016.
Please quote ‘Program Manager’ on the email subject line and send to: hrrecruitment@shepherdsofgoodhope.com
We thank all applicants for their interest; however only those selected for an interview will be contacted. Shepherds of Good Hope is committed to being responsive to the diverse needs of our clients, residents, employees and volunteers, including those with disabilities. Please inform us if you require accommodation through the hiring process and we will make every effort to meet your needs.
" v:shapes="_x0000_s1026"></a><![endif]><b><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Baskerville Old Face","serif";mso-fareast-language:EN-CA">Caroline Cox
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Baskerville Old Face","serif";mso-fareast-language:EN-CA">Senior Manager<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Baskerville Old Face","serif";mso-fareast-language:EN-CA">Transitional Shelter Services<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Baskerville Old Face","serif";mso-fareast-language:EN-CA">Shepherds of Good Hope<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Baskerville Old Face","serif";mso-fareast-language:EN-CA">613-688-2929 ext. 344<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Baskerville Old Face","serif";mso-fareast-language:EN-CA"><a href="mailto:ccox@shepherdsofgoodhope.com">ccox@shepherdsofgoodhope.com</a>
<o:p></o:p></span></b></p>
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