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<p class="MsoNormal"><b>From:</b> stephane.carignan@servicecanada.gc.ca <stephane.carignan@servicecanada.gc.ca>
<br>
<b>Sent:</b> April 03, 2020 11:47 AM<br>
<b>To:</b> <br>
<b>Subject:</b> Service Canada is here to help<o:p></o:p></p>
</div>
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<p class="MsoNormal"> <span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><u>Hi Katherine,</u><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:.25in">Service Canada is reaching out to ensure that your community receives important information on how to access benefits. In response to the Covid-19 situation, the government has introduced the new
<b>Canada Emergency Response Benefit</b> as part of <span lang="EN-CA"><a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.canada.ca%2Fen%2Fdepartment-finance%2Feconomic-response-plan.html&data=02%7C01%7CKatherine.Hale%40ottawa.ca%7Cef8ac3d49b3f4227562408d7d7e631b3%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637215256006027075&sdata=YksMSLcxGwevtyciLw7woFEjG7kPCSrlt%2BLEH%2B8oCjc%3D&reserved=0"><span lang="EN-US">Canada’s
Economic Response Plan</span></a></span>.<span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span lang="EN-CA"><a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.canada.ca%2Fen%2Fdepartment-finance%2Feconomic-response-plan%2Fcovid19-individuals.html%23sick_quarantined_self_isolation_new_canada_emergency_response_benefit&data=02%7C01%7CKatherine.Hale%40ottawa.ca%7Cef8ac3d49b3f4227562408d7d7e631b3%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637215256006037070&sdata=w%2FuOLFFPuUQokw5UH%2BDIIM0vKR6m3LFPZ5%2FFMUp%2FHU4%3D&reserved=0"><b><span lang="EN">The
Canada Emergency Response Benefit</span></b></a><b> </b></span><span lang="EN">will provide a taxable benefit of $2,000 a month for up to 4 months to:</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:17.85pt;text-indent:-17.85pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-CA"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN">workers who must stop working due to COVID-19 and do not have access to paid leave or other income support.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:17.85pt;text-indent:-17.85pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-CA"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN">workers who are sick, quarantined, or taking care of someone who is sick with COVID-19.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:17.85pt;text-indent:-17.85pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-CA"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN">working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:17.85pt;text-indent:-17.85pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-CA"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN">workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:17.85pt;text-indent:-17.85pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-CA"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN">wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance.</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span lang="EN"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b>Important information for workers who have lost their jobs or are unable to work:</b><span lang="EN-CA"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-bottom:6.0pt;margin-left:-.25in;mso-list:l0 level1 lfo2">
Workers should continue to apply for <span lang="EN-CA"><a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.canada.ca%2Fen%2Fservices%2Fbenefits%2Fei.html&data=02%7C01%7CKatherine.Hale%40ottawa.ca%7Cef8ac3d49b3f4227562408d7d7e631b3%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637215256006037070&sdata=MwW4qYBTVSks3PjwdK9DnvCkT52yin3g1JsWrDkQgGo%3D&reserved=0"><span lang="EN-US">Employment
Insurance</span></a></span> benefits. <span lang="EN-CA"><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-bottom:6.0pt;margin-left:-.25in;mso-list:l0 level1 lfo2">
Individuals who have already applied for Employment Insurance will be automatically enrolled for the Canada Emergency Response Benefit.<span lang="EN-CA"><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-bottom:6.0pt;margin-left:-.25in;mso-list:l0 level1 lfo2">
The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number.<span lang="EN-CA"><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-bottom:6.0pt;margin-left:-.25in;mso-list:l0 level1 lfo2">
Visit the <span lang="EN-CA"><a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.canada.ca%2Fen%2Frevenue-agency%2Fcampaigns%2Fcovid-19-update.html&data=02%7C01%7CKatherine.Hale%40ottawa.ca%7Cef8ac3d49b3f4227562408d7d7e631b3%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637215256006037070&sdata=SGMKmswjtzZd6%2BzUIJWlLaalNk6xqZN76dAbgB3S7mI%3D&reserved=0">Canada
Revenue Agency</a> </span>website for additional information on how the <b>Canada Emergency Response Benefit</b> will help workers.<span lang="EN-CA"><o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:6.0pt"> <span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:.25in"><b>Service Canada can help!</b><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Employment Insurance and Pension applications can be made online at:
<span lang="EN-CA"><a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.canada.ca%2Fen%2Femployment-social-development%2Fcorporate%2Fportfolio%2Fservice-canada.html&data=02%7C01%7CKatherine.Hale%40ottawa.ca%7Cef8ac3d49b3f4227562408d7d7e631b3%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637215256006047063&sdata=agyI7lsONwQAMKYu8Ja5QrHBD1gT%2FVJtH8xiPzFZUe4%3D&reserved=0"><span lang="EN-US">https://www.canada.ca/en/employment-social-development/corporate/portfolio/service-canada.html</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">If an individual that you support requires assistance with one our critical services and benefits they can complete a service request form at:
<span lang="EN-CA"><a href="https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcanada.ca%2Fservice-canada-e-service&data=02%7C01%7CKatherine.Hale%40ottawa.ca%7Cef8ac3d49b3f4227562408d7d7e631b3%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637215256006047063&sdata=uuYRO9BqjE6tfvaP%2F8lOWcKaO8zq6Qa9P3NyM9hSP5o%3D&reserved=0"><b>Canada.ca/service-canada-e-service</b></a>.
Once the service request is submitted, a Service Canada representative will contact the individual within 2 business days at the phone number they indicate.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-CA">If your community members or individuals within your network do not have access to the internet, and service providers within the community are unable to assist, please contact us by responding
to this email. The Service Canada outreach team is working on an alternate way to provide support and we will be in touch shortly.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-CA">In the attachments to this email there is signage that you can post to let people know about Service Canada e-services.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-CA">Should you have any further questions please contact me directly at
<u>613-710-1168. </u><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">Thank you<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><i><span style="color:#1F497D;mso-fareast-language:EN-CA">Stephane Carignan</span></i><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1F497D;mso-fareast-language:EN-CA">Citizen Services Specialist, Citizen Service Branch<br>
Service Canada / Government of Canada<br>
<a href="mailto:Stephane.carignan@servicecanada.gc.ca"><span style="color:blue">Stephane.carignan@servicecanada.gc.ca</span></a> / Tel: 613-437-0691 / Cell: 613-710-1168</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR-CA" style="color:#1F497D;mso-fareast-language:EN-CA">Spécialiste de services aux citoyens/, Direction générale des services aux citoyens
</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR-CA" style="color:#1F497D;mso-fareast-language:EN-CA">Service Canada / Gouvernement du Canada</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR-CA" style="color:#1F497D;mso-fareast-language:EN-CA"><a href="mailto:Stephane.carignan@servicecanada.gc.ca"><span style="color:blue">Stephane.carignan@servicecanada.gc.ca</span></a> / Tel: 613-437-0691 / Tél. Cell. : 613-710-1168</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR" style="color:#1F497D;mso-fareast-language:EN-CA"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D;mso-fareast-language:EN-CA"><img border="0" width="121" height="30" style="width:1.2569in;height:.3125in" id="Picture_x0020_1" src="cid:image001.jpg@01D609AD.7EB0DA80" alt="cid:image001.jpg@01D47DC6.85BDC4B0"></span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR-CA" style="color:#1F497D;mso-fareast-language:EN-CA"> </span><span lang="EN-CA"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="FR-CA"> </span><span lang="EN-CA"><o:p></o:p></span></p>
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