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<div class="WordSection1">
<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><span lang="FR-CA">(Le texte français suit l'anglais)<o:p></o:p></span></span></i></p>
<p style="margin:0in;margin-bottom:.0001pt"><i><span lang="FR-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></i></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">Hello, <o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">Employment and Social Development Canada and Service Canada would like to share important information with seniors who receive the Guaranteed Income Supplement, Allowance or Allowance for the Survivor
benefit. <o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">During the week of October 5, 2020, Service Canada sent reminder letters and Statement of Income forms to clients in receipt of these benefits whose income information for 2019 had not been received.
<o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">These individuals received a ‘reminder kit’ requesting completion and submission of the Statement of Income form. The reminder kit contains:
<o:p></o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="Default" style="margin-bottom:.7pt;mso-list:l1 level1 lfo2"><span lang="EN-CA" style="font-size:11.0pt">a reminder letter;
<o:p></o:p></span></li><li class="Default" style="margin-bottom:.7pt;mso-list:l1 level1 lfo2"><span lang="EN-CA" style="font-size:11.0pt">a Statement of Income form and instruction sheet; and,
<o:p></o:p></span></li><li class="Default" style="mso-list:l1 level1 lfo2"><span lang="EN-CA" style="font-size:11.0pt">a self-addressed return envelope.
<o:p></o:p></span></li></ol>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">Each year in July, an individual’s ongoing entitlement to benefits is reviewed based on the most recent income information. Because of the pandemic, individuals who could not be assessed due to
a lack of income information continued to receive payments and were notified by letter in July 2020 that income information must be provided. This special measure has ensured that clients who have not provided income information continue to receive their benefits
uninterrupted; however this measure expires in December 2020. <o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">Clients who have not yet submitted 2019 income information should do so as soon as possible. Clients who do not submit their income information will not receive the Guaranteed Income Supplement,
Allowance or the Allowance for the Survivor in January 2021. <o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">If community members or individuals within your network do not have access to the internet or face other barriers, the Service Canada Outreach Support Centre will ensure they get access to the critical
benefits they need. Client can call the toll-free number <b>1-877-355-2657 </b>TTY: 1-833-719-2657 from 8:30am to 4:00pm Monday to Friday.
<o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">Thank you, <o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><b><span lang="EN-CA" style="font-size:11.0pt">Spread the news:
</span></b><span lang="EN-CA" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">Please take a minute to ensure this message reaches as many seniors and the people who support them as possible. Please share it with your networks in whatever format works for you, such as social
media, email or newsletter. <o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><b><span lang="EN-CA" style="font-size:11.0pt">For more info, visit:
</span></b><span lang="EN-CA" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.canada.ca%2Fen%2Fdepartment-finance%2Feconomic-response-plan.html%23extending_the_guaranteed_income_supplement_allowance_payments&data=04%7C01%7CKatherine.Hale%40ottawa.ca%7C495e11dee37549d1055608d87a823a13%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637394047073450193%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GEVdNhqpoM6K4FWYMxH19%2F09AZjg5jCn%2B%2BM4l4cOln8%3D&reserved=0">canada.ca/en/department-finance/economic-response-plan.html#extending_the_guaranteed_income_supplement_allowance_payments</a><o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><b><span lang="EN-CA" style="font-size:11.0pt">For regular updates, follow:
</span></b><span lang="EN-CA" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="Default"><b><span lang="EN-CA" style="font-size:11.0pt">Twitter: </span>
</b><span lang="EN-CA" style="font-size:11.0pt">@ESDC_GC <o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-CA" style="font-family:"Arial",sans-serif">Facebook:
</span></b><span lang="EN-CA" style="font-family:"Arial",sans-serif"><a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FSeniorsinCanadaAineauCanada%2F&data=04%7C01%7CKatherine.Hale%40ottawa.ca%7C495e11dee37549d1055608d87a823a13%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637394047073460185%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qRwTJV%2FnCH82%2FKxccPG%2BBaEGGUusiNZz0sFYsHh2b2k%3D&reserved=0">Seniors
in Canada</a> <o:p></o:p></span></p>
<div style="border:none;border-bottom:solid windowtext 1.5pt;padding:0in 0in 1.0pt 0in">
<p style="margin:0in;margin-bottom:.0001pt"><i><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></i></p>
</div>
<p class="Default"><span lang="EN-CA"><o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt">Bonjour, <o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt">Emploi et Développement social Canada et Service Canada aimeraient partager de l’information importante avec les aînés qui reçoivent le Supplément de revenu garanti, l'Allocation ou l'Allocation
au survivant. <o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt">Au cours de la semaine du 5 octobre 2020, Service Canada a envoyé des lettres de rappel et des formulaires d’état de revenu aux clients qui reçoivent ces prestations et dont les renseignements sur
le revenu pour 2019 n'ont pas été reçus. <o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt">Ces personnes ont reçu une « trousse de rappel » leur demandant de remplir et de soumettre le formulaire d’état de revenu. Cette trousse comprend :
<o:p></o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="Default" style="margin-bottom:2.45pt;mso-list:l0 level1 lfo4"><span lang="FR-CA" style="font-size:11.0pt">une lettre de rappel;
<o:p></o:p></span></li><li class="Default" style="margin-bottom:2.45pt;mso-list:l0 level1 lfo4"><span lang="FR-CA" style="font-size:11.0pt">un formulaire d’état de revenu et une feuille d'instructions; et,
<o:p></o:p></span></li><li class="Default" style="mso-list:l0 level1 lfo4"><span lang="FR-CA" style="font-size:11.0pt">une enveloppe de retour pré-adressée.
<o:p></o:p></span></li></ol>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt">Chaque année, en juillet, le droit aux prestations d'une personne doit être réévalué en fonction des renseignements les plus récents concernant ses revenus. En raison de la pandémie, même si l’admissibilité
des personnes n’a pas pu être évaluée en raison d'un manque de renseignements sur leurs revenus, le versement des paiements s’est poursuivi. Cependant, ces personnes ont été informées par l’entremise d’une lettre en juillet 2020, que l’information sur leurs
revenus devait être fournie. Cette mesure spéciale a permis de garantir que les clients qui n'ont pas fourni les renseignements sur leurs revenus continuent à recevoir leurs prestations sans interruption; toutefois, cette mesure prendra fin en décembre 2020.
<o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt">Les clients qui n'ont pas encore fourni les détails de leurs revenus de 2019 doivent le faire dès que possible. Les clients qui ne les soumettent pas ne recevront pas le Supplément de revenu garanti,
l'Allocation ou l'Allocation au survivant en janvier 2021. <o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt">Si les membres de votre communauté ou les personnes de votre réseau n'ont pas accès à internet ou sont confrontés à d'autres obstacles, le Centre d’appui des services mobiles de Service Canada veillera
à ce qu'ils aient accès aux prestations essentielles dont ils ont besoin. Les clients peuvent appeler le numéro sans frais
<b>1-877-355-2657</b></span><b><span lang="FR-CA" style="font-size:14.0pt"> </span>
</b><span lang="FR-CA" style="font-size:11.0pt">ATS : 1-833-719-2657 de 8h30 à 16h00 du lundi au vendredi.
<o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt">Merci, <o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><b><span lang="FR-CA" style="font-size:11.0pt">Partagez les nouvelles:
</span></b><span lang="FR-CA" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt">Veuillez prendre le temps de faire parvenir ce message au plus grand nombre possible d’aînés et de personnes qui les soutiennent. Veuillez le transmettre à votre réseau par le moyen de communication
qui vous convient le mieux, que ce soit via les médias sociaux, par courriel ou par le biais d’un bulletin d’information.
<o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><b><span lang="FR-CA" style="font-size:11.0pt">Pour plus de renseignements, visitez le site:
</span></b><span lang="FR-CA" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.canada.ca%2Ffr%2Fministere-finances%2Fplan-intervention-economique.html&data=04%7C01%7CKatherine.Hale%40ottawa.ca%7C495e11dee37549d1055608d87a823a13%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637394047073460185%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yCyzm8%2ByDIOJn0c%2F4zz4ljR18NlVxxMPg0lvefaXZKA%3D&reserved=0">canada.ca/fr/ministere-finances/plan-intervention-economique.html</a>
<o:p></o:p></span></p>
<p class="Default"><span lang="FR-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><b><span lang="FR-CA" style="font-size:11.0pt">Pour obtenir des mises à jour régulières, abonnez-vous aux comptes suivants:
</span></b><span lang="FR-CA" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="Default"><b><span lang="EN-CA" style="font-size:11.0pt">Twitter: </span>
</b><span lang="EN-CA" style="font-size:11.0pt">@EDSC_GC <o:p></o:p></span></p>
<p class="Default"><b><span lang="EN-CA" style="font-size:11.0pt">Facebook: </span>
</b><span lang="EN-CA" style="font-size:11.0pt"><a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FAinesauCanada&data=04%7C01%7CKatherine.Hale%40ottawa.ca%7C495e11dee37549d1055608d87a823a13%7Cdfcc033ddf874c6ea1b88eaa73f1b72e%7C0%7C0%7C637394047073470180%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b70tyP2m8vOBJwVAXrCkBFgOVRlrpkbSbhJAMKyEsws%3D&reserved=0">Aînés
au Canada</a><o:p></o:p></span></p>
<p class="Default"><span lang="EN-CA" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><i><span style="color:#1F497D;mso-fareast-language:EN-CA">Stephane Carignan<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1F497D;mso-fareast-language:EN-CA">Citizen Services Specialist, Citizen Service Branch<br>
Service Canada / Government of Canada<br>
</span><span lang="EN-CA" style="mso-fareast-language:EN-CA"><a href="mailto:Stephane.carignan@servicecanada.gc.ca"><span lang="EN-US" style="color:blue">Stephane.carignan@servicecanada.gc.ca</span></a></span><span style="color:#1F497D;mso-fareast-language:EN-CA">
/ Cell: 819-712-1842<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR-CA" style="color:#1F497D;mso-fareast-language:EN-CA">Spécialiste de services aux citoyens, Direction générale des services aux citoyens
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR-CA" style="color:#1F497D;mso-fareast-language:EN-CA">Service Canada / Gouvernement du Canada<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="mso-fareast-language:EN-CA"><a href="mailto:Stephane.carignan@servicecanada.gc.ca"><span lang="FR-CA" style="color:blue">Stephane.carignan@servicecanada.gc.ca</span></a></span><span lang="FR-CA" style="color:#1F497D;mso-fareast-language:EN-CA">
/ Mobile : 819-712-1842<o:p></o:p></span></p>
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